Customer Experience Strategy
Pomelo empowers small businesses with leading customer experience (CX) strategy by creating experiences to help grow your business.
What problems we fix
Negative Customer Experiences
Let’s face it—you are wondering why your business is not selling more and you are wondering why. The answer is simple: put your customers first. With Pomelo, we help you identify gaps and opportunities through industry leading CX solutions to help you create the right experiences.
Costly Business Operations
Remember that time when you felt like you need a process for that one thing or that one process is too overly complicated? Yeah. We got you. Pomelo embodies our philosophy to run frugal, run lean and we specialize in creating repeatable and scalable operations to save you time and money with your people in mind.
Lack of Execution & Results
Too many ideas? Not enough execution for your small business? We hear you. We understand it is not easy to run your own small business and sometimes you wish you could just have someone to just do it. Pomelo specializes in execution and project planning so we can better your business.
Business is always better when you put people first.
Christina Kwong, Founder & Owner
If you don’t invest in your customers, someone else will. We just have to listen.
Core Values 🌱
Lead with Empathy ✨
The way we view leadership is changing. It is more important than ever to lead with empathy as a leader, contributor, and all roles in between. With Pomelo, we lead with empathy to create a better world and prove that leadership is better with empathy in partnerships, business, and our brand.
Face Uncomfortable Truths ✨
Mistakes happen when we avoid uncomfortable truths; in reality, this is where opportunities grow! With Pomelo, we face uncomfortable truths whether that is having a hard awkward conversations, standing our ground, and accepting feedback as a team and growing from them.
Better the Business ✨
Solutions are great and all, but in order to grow and scale, every solution needs to better the business. At Pomelo, the goal of every solution is to better the business by continuously growing and learning about the business through data, understanding our customers, technology, industry best practices, and eliminating operational redundancies.
Operate with Integrity ✨
Business is done best when we operate with integrity and are passionate about doing the right thing. At Pomelo, we are brave and we pride ourselves in honesty, trust, and delivering results that we can be proud of with integrity and humility to ourselves, others, and our community.
Run Frugal & Run Lean ✨
Businesses and business owners save two of the most valuable things on this earth: time and money, when they run frugal and when they run lean. At Pomelo, we focus on ways to empower your business through creative business solutions that help you grow and scale without the regular cost of full-time employees or costly resources.
People First ✨
The best businesses think about their people first, not later. At Pomelo, we are dedicated to creating people first experiences because the value of putting people first is not only keeping you first, as a small business owner, but your customers first. In the world of business, this helps attract the right people to your brand and help you increase revenue in the long run.